FAQs

How do I care for my items?

To care for these items, simply hand wash, reshape it, and lay flat to dry. However, spot cleaning is recommended as some items contain wool. With use, your items may need to be reshaped. Carefully pull on the top and bottom to bring the item back to its original shape. 

What is your current turnaround time?

Each item is made to order in the order it was received. Our current turnaround time is 4-5 weeks. This does NOT include the custom knit letters, please see that listing for it's unique turnaround time. Once your item is made, we package it up and send it off to you! 

When will my order ship?

I ship with USPS and should be delivered within 3-5 days of shipping. We are not responsible for items after they have shipped. 

Refunds/Exchanges

All sales are final; each item is made custom for you based on your order form.  Due to the nature of the items being custom and handmade, each item varies. If there is an error on our part, please email pineandpoppy@gmail.com.  We want you to be a satisfied customer and we can work together to solve the problem.